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Kostenloser Versand ab 100 Euro und 14 Tage Rückgabegarantie

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FAQ

  1. How can I place an order?

    • Select the product you want, add it to your shopping cart and follow the payment process. During the payment process you can choose from various payment methods such as Shop Pay, PayPal, Google Pay, Apple Pay, Visa, MasterCard and American Express.

  2. How long does delivery take and which company delivers?

    • Orders are usually processed within 1-3 working days. Delivery times vary depending on the country, but are usually 3-7 working days. Packages are delivered by reliable shipping providers such as DPD, UPS, Post or DHL.

  3. How much does shipping cost?

    • Shipping costs depend on the destination country and the order value. The exact shipping costs are displayed during the payment process.

  4. In what condition must the returned product be?

    • The returned product must be in new condition, unopened and in the original packaging. If the product is used or damaged, we reserve the right to refuse the refund.

  5. Who bears the return costs?

    • The customer is responsible for the return shipping costs. For a return label, please send an email to office @kilien.at .

  6. How is the refund processed?

    • The refund will be processed within 10 business days of inspecting the returned product and will be processed via the original method of payment.

  7. Are the prices inclusive of taxes?

    • Yes, our prices already include VAT. The invoice will show 0% tax because we are a small business that is exempt from VAT and does not charge any additional VAT.

  8. Do you issue VAT invoices?

    • No, as a small business we are exempt from VAT and cannot issue VAT invoices. The prices already include the tax and the invoice will show 0% tax.

  9. Is the payment process secure?

    • Yes, our webshop uses the latest SSL encryption to ensure the security of your data during the payment process.

  10. How can I contact customer service?

    • If you have any questions, please contact us using the following methods:
      • E-Mail: office @kilien.at
      • Phone: [+43 6764928746]
      • chat
      • Facebook
      • Instagram
      • Customer service hours: Monday to Friday from 9:00 a.m. to 8:00 p.m.

3-7 Werktag

Rückgabe

14 Tag

Vom Trusted Shops abgesichert. Zum Schutz der Kunden.

Umsatzsteuerbefreit – Kleinunternehmer gem. § 6 Abs. 1 Z 27 UStG